Privacy Policy

1. Introduction

SMARTFIND respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how SMARTFIND collects, uses, processes, stores, shares, and protects your personal information when you use our website, applications, forms, reports, subscriptions, communication channels, or other services.

SMARTFIND may process personal, financial, housing-related, document-based, and relocation-related information in order to provide housing preparation and rental readiness services.

By using SMARTFIND, you acknowledge this Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

Full name
Email address
Phone number, if provided
Telegram username or messaging contact details
Country of origin or relocation target
Language preferences

2.2 Housing Search Information

Desired city or region
Budget
Preferred rental type
Move-in timeline
Household size
Property preferences
Search criteria

2.3 Employment and Financial Information

Employment status
Income range
Contract type
Salary slips, if voluntarily uploaded
Bank statements, if voluntarily uploaded
Guarantor status
SCHUFA status or absence of SCHUFA
Alternative trust indicators

2.4 Identity and Legal Documentation

Users may voluntarily upload:

Passport or ID
Visa or residence permit
Employment contracts
Rental references
Insurance proof
Additional housing-related documents

2.5 Technical Data

IP address
Browser type
Device type
Operating system
Usage logs
Cookies
Session identifiers
Analytics data
Referral source

2.6 Payment Information

Payments may be processed by third-party payment processors. SMARTFIND generally does not store full payment card details directly.

3. How We Use Your Information

We may use personal data for the following purposes:

Providing SMARTFIND services
Generating Rental Trust Reports
Creating rental readiness profiles
Producing AI-generated recommendations
Structuring rental application documents
Creating PDF reports
Improving user experience
Customer support
Billing and subscription management
Fraud prevention
Security monitoring
Legal compliance
Marketing communications, where permitted
Affiliate and partner recommendations, with appropriate legal basis
Internal analytics and business development

4. Legal Bases for Processing

Depending on your location and applicable law, SMARTFIND may process personal data based on:

Performance of a contract
User consent
Legitimate business interests
Legal obligations
Protection against fraud or abuse
Explicit consent for sensitive data, where required

Where legally required, SMARTFIND will request explicit consent before processing sensitive categories of personal data.

5. AI Processing and Automated Analysis

SMARTFIND may use artificial intelligence, machine learning systems, and automated processing tools to:

Analyze rental readiness
Generate application guidance
Summarize user data
Identify missing documentation
Produce trust-related informational reports
Improve user outcomes

AI outputs are informational only, may be inaccurate, incomplete, or outdated, and do not create legally binding housing, creditworthiness, or legal eligibility decisions.

6. Sharing of Data

SMARTFIND may share data with trusted third parties where necessary, including:

Cloud hosting providers
Payment processors
Email providers
Customer support tools
Analytics providers
Document generation systems
AI infrastructure providers
Legal or compliance advisors
Affiliate partners, only where applicable
Government or regulatory authorities if legally required

SMARTFIND does not sell personal data to data brokers.

7. International Data Transfers

Because SMARTFIND may operate internationally, data may be processed outside your country of residence.

When transferring data internationally, SMARTFIND aims to use legally appropriate safeguards, such as:

Standard Contractual Clauses
Adequacy decisions
Data Processing Agreements
Security controls
Contractual safeguards

8. Data Retention

SMARTFIND retains personal data only for as long as reasonably necessary for legitimate business or legal purposes.

Retention may depend on:

Account activity
Subscription status
Legal obligations
Fraud prevention
Tax and accounting requirements
User deletion requests
Compliance requirements

Uploaded documents are retained only as needed unless longer retention is chosen by the user.

9. User Rights

Depending on applicable law, users may have rights to:

Access personal data
Correct inaccurate data
Delete data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge complaints with supervisory authorities

Requests can be sent to: [Email]

SMARTFIND may verify identity before processing requests.

10. Security Measures

SMARTFIND uses commercially reasonable technical and organizational measures to protect personal data, including:

Encryption where appropriate
Access controls
Authentication measures
Secure hosting
Monitoring
Data minimization
Limited employee and contractor access
Security reviews

However, no digital platform can guarantee absolute security.

11. Cookies and Tracking Technologies

SMARTFIND may use cookies, analytics tools, and similar technologies to:

Operate the website
Improve performance
Analyze traffic
Personalize experiences
Measure marketing effectiveness

Please review our Cookie Policy for more information.

12. Marketing Communications

SMARTFIND may send users product updates, account notifications, service communications, promotional offers, and partner opportunities.

Where legally required, users may opt in or opt out of marketing communications. Users can unsubscribe at any time.

13. Third-Party Links

SMARTFIND may include links to external websites or partner services.

SMARTFIND is not responsible for the privacy practices, content, or legal terms of third-party services.

Users should review third-party privacy policies separately.

14. Children’s Privacy

SMARTFIND is not intended for users under 18 years old.

We do not knowingly collect personal data from minors. If such data is identified, SMARTFIND may remove it.

15. Compliance With International Laws

SMARTFIND aims to structure privacy practices in alignment with relevant frameworks, including where applicable:

GDPR
UK GDPR
ePrivacy rules
CCPA / CPRA where relevant
Consumer protection laws
AI transparency obligations
Data security obligations

16. Changes to This Privacy Policy

SMARTFIND may update this Privacy Policy periodically.

Updated versions will be posted with a revised effective date.

Continued use of SMARTFIND after changes may constitute acceptance of updated terms.

17. Contact Information

SMARTFIND Privacy Team
Email: [Email]
Company: [Legal Entity Name]
Address: [Legal Address]

18. Important Legal Disclaimer

SMARTFIND is an informational housing preparation and rental assistance platform.

SMARTFIND is not:

SCHUFA
An official credit bureau
A financial institution
A landlord
A legal advisor
A guarantor

SMARTFIND does not guarantee housing approval, landlord acceptance, creditworthiness, or official legal or financial outcomes. Users are responsible for verifying information and making independent housing decisions.